Usually,
the first really good marketing idea you come up with is not truly the best idea
that could be developed. Yet I don't have enough fingers and toes to count
the number of times I've seen very bright and sophisticated business people jump
into a quickly conceived idea in a big way, spend a tremendous amount of
dollars, only to see an unprofitable return on the investment made.
In plain English, don't let yourself buy your own bullshit. Just because
you "think" a radio ad could be very effective does not mean it's not going
to end up costing you a big chunk of your profits. In fact, I promise that if you have not done your
homework, it will loose you money as surely as night will become day.
So you need to think, and think, and then think a little more. I
believe common sense and focused thinking have more impact on a marketing plan's
success than any other combination of factors. So it is vitally important that a
manager or team of managers not allow their emotions and enthusiasm for an
idea/concept overwhelm their common sense and the exercise of reasonable
caution. This is true whether we're talking about a small Mom & Pop
operation or a Fortune 500 company with thousands of employees.


Some Basic First Steps In Your Thought
Process
How do you define your primary market? Who buys (if
you are already an established business), or who do you believe will buy (if
this is a new venture) this product/service if it is presented to them
appropriately? I cannot possibly stress this too much. If you have been in
business for a while and you've collected just names, addresses, and phone
numbers from your customers, you can extrapolate a lot of valuable information
from just that data alone.
For example, if you find that the majority of
your customers come from a clustered group of zip codes you can obtain
demographic data about the people living or businesses operating within those
zip codes very easily and inexpensively (if not for free). You can study what percentage
of your customers are individual consumers versus those that are businesses or
business oriented.
There's an awful lot of information right under your
nose if you've even collected the most simple forms of information about your
customers and the transactions they make.
If yours is a new venture, then there's is no doubt you have at
least an amorphous idea of what your target market is. I think the key at
this point is to take that general image of your customer and try to narrow it
down; pre-anticipate customer needs and benefits, and as you delve into that
marketplace to both test and actively maintain current prospect and customer
data. Then review that data at regular intervals and attempt to establish
patterns and identify where the bulk of your sales are being made.
Once defined, what would logically be the most effective ways
to reach your market?
Every market can be penetrated by a variety of
methods. Which method or methods are most cost effective and
profitable? Again, this must be preceded by a great deal of thought,
especially if you have no previous marketing strategy to use as a baseline.
So think about it. Think about crossover markets.
For example, most new video camera buyers are also PC owners. The vast
majority of new video cameras are digital, so the ability to download the
camera's data into a PC is a very simple process. Therefore, it would make
sense that a very user friendly video editing package, or a unique digital video
effects package could appeal to new video camera buyers (primary target) and
other digital video camera owners (secondary target).
How would you reach the primary target? There are dozens
of venues that appeal to new camera owners, from web sites to magazine
advertising. Are there e-newsletters that target the new video camera
owner? Would it make sense to find one or two that are directed at people
new to video editing, or would that be a waste of time and money? Is the
budget available to advertise in one of several printed video magazines
specifically aimed at consumers. Is it possible that there's an opt-in
email newsletter that reaches one of your targets? Or a business-reply
post-card deck, or a certain organization's in-house organ? And so on and so
forth...
The point being, there are many, many different ways to sell any
product or service. Not just any or all of them will work for your
particular endeavor, but there is a marketing solution out there, you just have
to find it. And it's out there; your ability to resolve the targets and
methods before you run out of budget is basically what the marketing game is all
about. But I have to assume you wouldn't be doing this if you hadn't already at
least thought about some of these concepts in advance. So we're that far
ahead of the game.

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