Telemarketing

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The History of TeleSales

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Telemarketing, the selling of goods and services almost entirely via  telephone based promotions, has developed a frankly undeserved bad reputation. Yes, telemarketing has been used to perpetrate fraud, but so has virtually every other form of marketing and sales.  Unscrupulous people are just that; they will exploit whatever means they can to separate someone from their money. 

However, because the methods developed in telemarketing are so effective, many state governments and the Federal Trade Commission  have deemed it necessary to regulate the use of the telephone as a sales & marketing tool.  However, in  most cases the requirements and fees are reasonable, as long as one has no prior criminal history-and I think that is a good thing.  Thankfully, only a couple of states have actually attacked the telemarketing industry to the point of absurdity and the violation of people's rights.  

What I find amazing about telemarketing is that the success principles are pretty much consistent throughout the sales spectrum.   Identifying the decision maker, qualifying the decision maker, providing substantiation of your claims and follow-up calls leading to a closed sale.  As I write this, I can't recall a single scenario in the telemarketing field where this was not the basic foundation of new account development.

 
Home In-House or Outsource? The History of TeleSales

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