Telemarketing, the selling of goods and services almost entirely via telephone
based promotions, has developed a frankly undeserved bad reputation. Yes, telemarketing
has been used to perpetrate fraud, but so has virtually every other form of
marketing and sales. Unscrupulous people are just that; they will exploit
whatever means they can to separate someone from their money.
However, because
the methods developed in telemarketing are so effective, many state governments
and the Federal Trade Commission have deemed it necessary to regulate the use of the telephone as a sales &
marketing tool. However, in most cases the requirements and fees are
reasonable, as long as one has no prior criminal history-and I think that is a
good thing. Thankfully, only a couple of states have actually attacked the
telemarketing industry to the point of absurdity and the violation of people's
rights.
What I find amazing about telemarketing is that the success principles are pretty
much consistent throughout the sales spectrum. Identifying the
decision maker, qualifying the decision maker, providing substantiation of your
claims and follow-up calls leading to a closed sale. As I write this, I
can't recall a single scenario in the telemarketing field where this was not the
basic foundation of new account development.